Thank you for shopping at FamilyNations.com, operated by Le Market LLC. This Shipping Policy outlines how we handle orders, shipping times, delivery methods, and related procedures.
1. Order Processing
Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is received.
During peak seasons or promotions, processing times may be slightly longer.
You will receive an email confirmation once your order has been shipped, including tracking details if available.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location, order weight, and delivery option selected.
Estimated Delivery Times:
Standard Shipping (U.S.): 5–10 business days
Expedited Shipping (U.S.): 2–5 business days
International Shipping: 7–21 business days (depending on destination and customs clearance)
Delivery times are estimates and may vary due to factors beyond our control such as carrier delays, weather conditions, or customs inspections.
3. Shipping Locations
We currently ship to:
All 50 U.S. states
Select international destinations
If we cannot ship to your location, we will notify you promptly and issue a full refund for your order.
4. Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow up to 24–48 hours for the tracking information to update.
5. Customs, Duties, and Taxes (International Orders)
For international orders, customs fees, import duties, and taxes may be applied by your local customs office.
These charges are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
6. Shipping Delays & Lost Packages
We are not liable for shipping delays caused by the carrier, incorrect addresses, or natural events. If your package is lost in transit, please contact us at labellemarketllc@gmail.com with your order number. We will work with the shipping carrier to resolve the issue.
7. Incorrect or Incomplete Address
Please ensure your shipping address is accurate and complete. Orders returned to us due to incorrect or incomplete addresses may be subject to additional shipping fees to resend the package.
8. Damaged or Missing Items
If your order arrives damaged or an item is missing:
Contact us within 7 days of delivery.
Provide your order number and photos of the damaged product and packaging.
We’ll work to resolve the issue promptly through replacement or refund.
9. Split Shipments
If your order includes multiple items, they may be shipped separately based on availability. You will receive tracking information for each shipment.
10. Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us at:
