Thank you for shopping at FamilyNations.com, operated by Le Market LLC. We value your satisfaction and want you to be happy with your purchase. This Refunds & Returns Policy explains how we handle returns, exchanges, and refunds.
1. Return Eligibility
You have 15 days from the date your order is delivered to request a return or exchange.
To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging (if applicable).
Proof of purchase (order number or receipt) is required.
Certain products are non-returnable, including:
Perishable goods (e.g., food, beverages, plants)
Personal care items (e.g., cosmetics, hygiene products)
Once your request is approved, we will provide return instructions and the return address. Please do not send your purchase back to the manufacturer.
3. Shipping Costs for Returns
Customers are responsible for the cost of return shipping unless the return is due to a defective, incorrect, or damaged item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
4. Refunds
Once we receive and inspect your returned item(s), we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Note: Original shipping fees are non-refundable.
If your refund is delayed or missing, please check with your bank or credit card company before contacting us.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please email labellemarketllc@gmail.com within 15 days of delivery.
6. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 7 days of delivery.
Include your order number and clear photos of the damaged product and packaging.
We will offer a replacement or a refund as appropriate.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your payment provider. If the issue persists, contact us at labellemarketllc@gmail.com for assistance.
8. Contact Us
If you have any questions about our Refunds & Returns Policy, please contact us at:
